Common answers to support questions can be found below. If your question is not listed below please contact us

Browser Version

The game can be run in Chrome, Safari or Firefox with JavaScript enabled, performance will depend on the device you are using

App Version

iOS 14.3 or later required.
iOS 15 recommended

Marshmallow or later required
Android12 recommended
Yes the character will only move when the in-game mobile phone is closed, or not actively speaking to another character.

Close the phone by pressing the ‘X’ in the top right corner of the phone

You can now move.

If you clicked into one of the phone sections, press the arrow button ‘<‘ in the top left corner of the phone

Then press the ‘X’ in the top right corner to close the phone
Simply click on the character and choose one of the options from the dialogue list
Choose the last dialogue option if available. This is usually text such as ‘Nevermind’ or ‘See you later’
If the character stops moving and you have not opened the ingame mobile phone and you are not talking to another character, please open the in-game phone, click settings, save your game and then load the game. You should now be unstuck.
Please ensure your 'Silent' button is switched off and volume is turned up.
Hopefully in the future we will be able to add more regions depending on the success of the project and project funding.
If you’re using the app please turn off ‘Low power mode’ or ‘Battery saving mode’. Try closing other apps or restarting your device.